Elizabeth was ready to give up before meeting, Eva, Our Disaster Case Manager, who guided her through a mess of paperwork and provided extensive emotional support. Elizabeth had been displaced for several years before Eva helped her acquire additional funding vital to rebuilding her home. Elizabeth was so impressed with Eva’s commitment that she wrote a letter expressing her gratitude for Eva’s “compassion in understanding the emotions of a Sandy victim is experiencing.” Now, Elizabeth no longer has to worry about repairing her home and can focus on rebuilding her life.